Terms & Conditions

Waiting charges apply if you contact the driver within 45 minutes of your flight's landing or docking time but then go over the allotted period. The charge is £15 for up to each additional 30 minutes.

If no communication is received within 45 minutes of landing or docking, the reservation will be cancelled without compensation. Where a waiting charge has been paid, we will cancel the cab and refund accordingly.

On other journeys, the first 5 minutes are free; after that a £15 waiting charge applies for every further 30 minutes. A driver may decline to wait unless waiting has been agreed by both parties beforehand.

Your driver will contact you by phone and text message when they are on their way. When you are ready to meet at the Drop & Go, please communicate with them directly.

From 30 minutes after your flight's landing time, the driver will be waiting inside the terminal with a name board. If that meet-and-greet is not carried out, you will be refunded for the meet-and-greet portion of your journey.

For safety, and to protect the vehicle in the event of an accident, all bags must be stored in the boot. Passengers may not bring bags into the cabin.

Please ensure everything is packed in appropriate travel cases. We are not a removals business, so open-top bags cannot be carried. We are not able to accept liability for damage to luggage.

If you would like a child seat, please state the child's age and the seat type in the notes section of your booking. The cost is £15 per seat.

We can provide child seats even though they are not legally required in taxis. Priority is given to journeys exceeding 20 miles. Please be aware that availability is limited and a seat cannot be guaranteed in every case. Payment can be made to the driver in advance over the phone or on the day.

A no-food, no-drink policy applies in all of our vehicles, with a £50 charge for breaching it. Water only, please. A driver may decline to carry a passenger who is holding food or drink.

We apologise in advance for any late pick-up. Where we are running late we will always give you an updated estimated arrival time. Delays can happen for reasons beyond our control, such as traffic or a mechanical issue, and compensation is not offered in those circumstances.

If you would prefer to make your own arrangements instead, we will cancel and give you a full refund. If you choose to wait and our driver arrives at the revised time, a refund will not be given.

If you booked more than 24 hours in advance, we will notify you at least 24 hours beforehand. If you booked less than 24 hours in advance, we will notify you within 30 minutes of the booking. An immediate refund is granted with no administration fee, and confirmation is sent by text and email.

The company is not responsible for any damage to belongings or clothing caused during your trip.

Smoking and vaping are not permitted in any of our vehicles. Seat belts must be worn throughout the journey. We ask that passengers treat drivers with respect; a driver may end a journey immediately where a passenger behaves inappropriately in the vehicle.