Before you use any of our services or goods, please read our Bristol Taxi Term and Conditions.
Making changes in your booking date/time
We’ll gladly do it for free as long as you give us at least 24 hours’ notice before your booking and it’s your first time changing the date or time. A fee of £20 will be charged for any changes or amendments made to your booking less than 24 hours before your scheduled appointment. There will be a £20 fee for further changes to the date and time after the initial one.
Deposits and making payments
Only debit or credit cards will be accepted for payment. Please be informed that there may be extra waiting time and parking fees associated with your reservation. To get the details, get in touch with our customer support team available for you 24/7.
Return policy
If you are late, do what you can to make it to the agreed upon meeting spot. Reach out to you. If we are unable to reach you and you still have not responded, inside the allotted hour, we will cancel the reservation. But you will still be responsible for the full fare. This is something which even our team will inform you through call.
Additional pick-ups (Besides airports)
If you are ready to depart from the specified meeting place five minutes after your scheduled time, your reservation will be null and void. In that case, any payments made to Bristol Taxi will not be reimbursed.
Unable to make to your flight or missed connection
Your reservation will be cancelled without compensation if you do not inform us at least 12 hours in advance that you cannot make your flight or connection. We can change your reservation and pick you up at the new time if you give us at least 12 hours’ notice.
Policy of cancellation
- If you cancel less than 24 hours (but more than 6 hours) before a reservation, you will have to pay either £50 or the full price of the reservation.
- You will have to pay the full fare if you cancel less than 6 hours before your reservation.
- If you cancel MORE than 24 hours before your reservation, you will get your deposit back, less a £20 processing fee.
Redirecting the flight or landing on another airport
Kindly be informed that if your flight is redirected and arrives at an alternate airport, your cab reservation will be promptly cancelled without any possibility of a refund. You will have to make a fresh reservation and pay for it again if you end up using our services at the airport again.
Terms & conditions for waiting charges
There will be waiting charges if you are contacted within 45 minutes of your flight’s landing or docking time but go over the allotted period. Costing fifteen pounds for up to thirty minutes. The reservation will be cancelled without compensation if no communication is received within 45 minutes. We will cancel your cab and only refund you if you pay the waiting price.
Upon receiving a response within five minutes, After the first 5 minutes, there will be a £15 waiting charge for every further 30 minutes. The driver can refuse to wait unless both parties have agreed upon this beforehand.
Travelling luggage
For safety and to keep the car in good repair in the event of an accident, all bags must be stored in the trunk. We do not allow passengers to bring their bags into the cabin. If your luggage gets damaged, we won’t pay for it. Ensure that all bags are placed in appropriate travel cases. We are not a moving business, so please do not bring any open-top bags.
No-food/No-Drink policy
There is a £50 fine for breaking the no-food, no-drink policy that applies to all our cars. Just water, please. The driver will probably refuse to give you services if they found a food or drink in your hands.
Informing your about late arrivals
We apologies in advance if we are ever late with your pick-up. However, we will always let you know the updated estimated arrival time (eta). Delays can happen due to factors beyond our control, such as traffic or a mechanical issue. Please do not seek compensation! Well, we always expect that the customer will compromise on the situation and will understand us better. We will give a full refund if you cancel and prefer to go your own way. However, if you wait and our driver shows up at your new time, we will not give you a refund.
Collections from Bristol Airport
Our driver will contact you via phone and text message when they are on their way. When you are ready to meet at the Drop & Go, please communicate with them directly. Thirty minutes after your flight’s landing, the driver will be waiting inside the terminal with a name board. If it was not performed, you will only be refunded for the part of your journey that was the meet and greet.
Extra items to carry with you
If you would like to request a kid seat, please indicate the child’s age and seat type in the notes section. The cost per seat is £15. We can offer you with child seats even though they are not legally required in taxis. We will priorities journeys exceeding 20 miles. However, please be aware that these are limited and cannot be guaranteed in every case. You can pay the driver in advance over the phone or on the road.
Unable to fulfil your reservation/booking
If we are unable to fulfil your reservation, we will notify you at least 24 hours in advance if you have booked more than 24 hours in advance. This generally happen on a very rare basis. We will inform you within 30 minutes of your booking if you have booked less than 24 hours in advance. After that, your reservation will be cancelled. An immediate refund will be granted (no admin fees will apply). You will receive a text and email informing about it if your booking has been cancelled.
