Cancellation Policy

More than 24 hours before the scheduled pick-up time: no cancellation charge, and a full refund of anything already paid.

Between 12 and 24 hours before the scheduled pick-up time: a cancellation fee of 50% of the fare applies.

Less than 12 hours before the scheduled pick-up time: the booking is non-refundable, because the driver has already been scheduled for your journey.

No-show: if a passenger does not appear at the agreed pick-up point and the booking has not been cancelled beforehand, the full fare is charged and no refund is granted.

Contact our customer support team by phone on 0117 287 0247, or email the details of your trip to info@bristoltaxi.co.uk. You can also log in to the online booking portal and cancel the ride there.

Please note: a cancellation is only confirmed once you have received an official message or email from Bristol Taxi confirming it. If you have not had that confirmation, the booking still stands.

Refunds are processed back to the original payment method and normally take 6 to 7 business days. Depending on your bank, it may take a little longer for the amount to appear in your account. If you have not received a refund after that period, please contact our customer support team.

Changes to a booking made more than 12 hours before the pick-up time are free of charge. Within 12 hours of the pick-up time, modifications are accepted subject to availability and may incur additional charges. To move your journey to a different time or date, contact our customer support team to confirm availability.

This happens very rarely. If you booked more than 24 hours in advance, we will notify you at least 24 hours before the pick-up time. If you booked less than 24 hours in advance, we will tell you within 30 minutes of the booking being made.

In either case the reservation is cancelled and an immediate refund is granted with no administration fee, and you will receive a text message and an email confirming it.

Bristol Taxi reserves the right to make exceptions to this policy in special circumstances, including severe weather, accidents or road closures affecting the journey, and medical emergencies with valid proof. In those cases we may offer rescheduling or a refund on a case-by-case basis.

For any query about this policy, contact us on 0117 287 0247 or at info@bristoltaxi.co.uk.