Safety Policy

The safety of our customers is always the priority at Bristol Taxi. We undertake that every trip you take with us will be safe, reliable and comfortable, and this policy is designed to protect passengers and drivers alike in line with licensing requirements and industry standards.

Our vehicles are serviced and inspected regularly to keep them safe and fully functional, and to satisfy the legal and safety criteria set by the licensing authority. Our cars carry modern safety features including GPS tracking, emergency response arrangements and seat belts on every seat.

Drivers join our team only after passing a comprehensive background check and holding the appropriate licence. Regular training covers safe driving technique, customer service and handling emergencies. Our drivers know Bristol's roads and traffic rules thoroughly, which is a safety matter as much as a convenience.

We follow rigorous cleanliness standards to protect the health of both passengers and drivers. Vehicles are cleaned and sanitised routinely, drivers follow the required precautions, and hand sanitiser is carried in our cabs.

Our vehicles are GPS tracked, which allows a journey to be monitored in real time and improves safety for both driver and passenger. In an emergency, our response arrangements allow us to assist passengers without delay.

We ask passengers to help us keep everyone safe: wear a seat belt throughout the journey, and treat the driver with respect. Where a passenger behaves inappropriately inside the vehicle, the driver may end the journey immediately.

Our training programmes, fleet maintenance procedures and policies are reviewed continually against current standards. Customer feedback and new technology both feed into that, and we would rather hear about a problem than not.