A Bristol firm, run from Bristol

Locally based, locally dispatched

We are not a national brand with a call centre in another county. Bookings are handled by people in Bristol who know that Park Street is shut for an event, that a car cannot turn at the top of a particular Clifton terrace, and that Temple Way at half past five is not a fifteen-minute proposition. That local knowledge is the reason we can dispatch quickly and quote accurately.

Licensed private hire, properly

Every driver holds a current private hire licence from the relevant local authority, which requires an enhanced DBS check, a medical and a driving assessment. Every vehicle is licensed, insured for private hire and inspected on the schedule the authority sets. Every journey is pre-booked through the office and logged against a named driver and vehicle — which is what separates a licensed operator from an app.

Fixed prices instead of a meter

You are quoted a single figure before you book, based on the journey and the vehicle. There is no meter in the car and no surge multiplier waiting at the end. If the traffic is bad, that is our risk rather than your bill — which is the only way an airport transfer can honestly be priced.

A fleet that fits the job

Four classes, because the journey decides the vehicle: a Standard Saloon for everyday runs, an Executive Car for client work and occasions, an eight-seat Mini Bus for families and teams, and a 15 Seater for the bigger parties. The most common booking mistake is choosing on passenger count and forgetting the suitcases, so we ask about both.

Around the clock, all year

We dispatch 24 hours a day, seven days a week, 365 days a year. The 03:30 airport pick-up, the hospital appointment at seven, the ride home at two in the morning and Christmas Day are all ordinary bookings for us. It is the part of the job that most firms quietly do not cover, and it is the reason a lot of our customers came to us in the first place.

What we are trying to be good at

Turning up. Turning up on time, in the vehicle you were told to expect, driven by somebody who has been checked, at the price you were quoted. Everything else — the flight monitoring, the name boards, the accounts, the minibuses — exists to serve that. Thirty thousand customers later, it is still the whole job.

Three things we are measured on

Reliability

• Punctual pick-ups, with the driver briefed and on the road before your slot
• Dispatch staffed 24 hours a day, every day of the year
• Flight and train times monitored on transfer bookings
• Confirmation email with driver and vehicle details before every journey
• Named driver logged against every booking in the office
• Return legs held for you when you book both ways at once
• Help with luggage from the front door to the boot, as standard

Price and fleet

• Fixed price agreed before you travel — no meter, no surge pricing
• Dispatched around the clock, every day of the year
• One figure quoted up front, with any extras set out in our terms
• Four vehicle classes: standard saloon, executive car, mini bus, 15-seater
• Licensed vehicles on the inspection schedule the authority sets
• Card, cash, PayPal and mobile payment accepted
• Monthly invoicing for business accounts

Safety and care

• Licensed, DBS-checked and vetted drivers only
• GPS-tracked vehicles and a logged, traceable journey record
• Child and booster seats supplied and fitted on request (£15 per seat)
• Assistance for less mobile passengers and folding wheelchairs
• Drivers who live in Bristol and know the roads, not just the satnav
• Reliable cars running long after the last bus has gone
• Lost property logged and held at the office for collection